Job Summary:
Hosting Nica Technology Services Ltd is seeking a Technical Support Manager to lead support operations, improve service quality, and ensure customer issues are resolved efficiently. This role suits an experienced IT support professional who can guide teams, manage escalations, and strengthen the customer experience.
What you'll do:
- Lead technical support and service desk activities.
- Manage support teams, workloads, and service priorities.
- Oversee escalated technical issues and customer concerns.
- Improve response times, resolution quality, and support processes.
- Monitor service performance and prepare operational reports.
- Maintain clear procedures and reliable support standards.
Requirements:
- Experience in technical support, IT services, hosting, or service desk management.
- Strong team leadership and customer service skills.
- Good troubleshooting, communication, and organisational abilities.
- Ability to manage technical escalations and changing priorities.
- Relevant IT qualifications or equivalent professional experience.
Why work with us:
- Lead and improve essential technology support services.
- Join a skilled and collaborative IT team.
- Help shape service standards and customer satisfaction.
- Access professional development and career progression.
- Stable full-time role with a comprehensive benefits package.
Pay: £45,000.00-£57,090.25 per year
Benefits:
- Additional leave
- Casual dress
- Cycle to work scheme
- Employee mentoring programme
- Financial planning services
- Free fitness classes
- Sick pay
Work Location: In person