About ModernEdge
ModernEdge is a fast-growing startup helping small and medium-sized service businesses scale with AI-powered lead generation. We work with hundreds of trade and local service businesses across the U.S., including HVAC, roofing, plumbing, electrical, and commercial cleaning.
Role Summary
We're hiring a Virtual Assistant & Customer Success Representative who is personable, organized, and sales-savvy. You'll manage customer communications, respond to inquiries, follow up with warm leads, and help close deals, all while keeping operations running smoothly behind the scenes.
Responsibilities
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Respond to customer inquiries professionally over email and phone
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Manage inboxes and keep communication timely and organized
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Call warm leads and guide them toward a decision
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Check in with existing customers to ensure satisfaction and retention
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Follow up on open opportunities and help close inbound leads
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Collect and document customer feedback
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Maintain accurate notes, records, and lead statuses in our CRM
Requirements
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Strong verbal and written communication skills
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Natural ability to build rapport and move conversations toward a close
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Highly organized and able to juggle multiple tasks
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Self-motivated and comfortable working independently in a remote setting
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Comfortable with email, basic CRM tools, and general admin work
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Available 9:00 AM to 5:00 PM EST
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Experience in customer service, sales, or a VA role is a plus, not required
Compensation
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Base pay: $1,500/month
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Performance incentives: $100 for every customer you help close, per month, for up to 3 months of that customer's lifetime (max $300 per customer)
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Top performers have earned $3,000+/month
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Bonuses for top performers
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Clear path to grow into a larger role as we scale
Why Join ModernEdge
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Real traction with hundreds of customers across the trades, not just potential
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Work directly with a fast-moving founding team out of Stanford, based in Silicon Valley
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Strong earning upside through performance incentives
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Get in early at a company scaling fast