Location
Cochin & Alappuzha (Tata Motors)
Job Summary
The Bodyshop Manager is responsible for overseeing all body repair and paint operations for commercial vehicles, ensuring high-quality repairs, timely delivery, customer satisfaction, and profitability. The role involves managing technicians, controlling costs, maintaining workshop efficiency, ensuring compliance with Tata Motors standards, and delivering excellent after-sales service.
Key Responsibilities/ Bodyshop Operations
- Manage the complete bodyshop operations, including accident repair, denting, painting, structural repairs, and vehicle restoration.
- Ensure all repair work complies with Tata Motors repair standards and OEM guidelines.
- Monitor daily workflow to achieve committed delivery timelines.
- Optimize workshop loading and technician productivity.
- Ensure proper allocation of repair jobs based on technician skill levels.
Customer Service
- Coordinate with Service Advisors and Insurance Coordinators for smooth vehicle processing.
- Provide repair estimates and expected delivery timelines.
- Address customer concerns related to body repair quality and delays.
- Ensure high customer satisfaction through quality workmanship and timely communication.
Insurance & Claims
- Coordinate with insurance surveyors for accident vehicle inspections.
- Verify repair estimates and ensure accurate claim documentation.
- Monitor insurance approval status and claim processing.
- Ensure compliance with insurance company procedures.
Team Management
- Lead and supervise bodyshop technicians, painters, denters, helpers, and quality inspectors.
- Conduct daily toolbox meetings.
- Train and mentor employees on new repair techniques and Tata Motors standards.
- Monitor attendance, productivity, and performance.
- Maintain discipline and workplace safety.
Quality Control
- Conduct final quality inspections before vehicle delivery.
- Ensure zero repeat repairs and minimal rework.
- Monitor paint quality, panel fitment, and finish standards.
- Implement continuous improvement initiatives.
Inventory & Cost Control
- Coordinate with the Parts Department for timely availability of genuine Tata Motors spare parts.
- Monitor paint and consumable usage.
- Control wastage and improve cost efficiency.
- Maintain inventory of bodyshop tools and equipment.
Safety & Compliance
- Ensure compliance with Tata Motors workshop standards.
- Maintain all bodyshop equipment in working condition.
- Enforce PPE usage and workshop safety procedures.
- Ensure proper disposal of paint waste and hazardous materials as per environmental regulations.
Performance Monitoring
- Track bodyshop KPIs including:
- Revenue achievement
- Gross profit
- Technician productivity
- Bay utilization
- Repair turnaround time (TAT)
- Repeat repair percentage
- Customer Satisfaction (CSI)
- Insurance claim closure time
Key Performance Indicators (KPIs)
- Bodyshop Revenue
- Gross Profit Margin
- Technician Productivity (%)
- Workshop Efficiency
- Repair Turnaround Time (TAT)
- Vehicle Delivery Commitment
- First-Time Repair Quality
- Customer Satisfaction Index (CSI)
- Insurance Claim Processing Time
- Cost Control & Consumable Management
Qualifications
- Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.
- Additional certifications in Body Repair or Paint Technology are an advantage.
Experience
- 6–10 years of experience in commercial vehicle bodyshop operations.
- Minimum 2–3 years in a supervisory or managerial role.
- Experience in a Tata Motors Commercial Vehicle dealership is preferred.
Technical Skills
- Knowledge of commercial vehicle body structure and repair techniques.
- Understanding of Tata Motors body repair standards.
- Insurance claim handling and estimation.
- Paint mixing and refinishing processes.
- Workshop Management Systems (DMS).
- MS Office (Excel, Word, Outlook).
Behavioral Competencies
- Leadership and team management
- Customer-centric approach
- Planning and organizing
- Decision-making
- Problem-solving
- Effective communication
- Time management
- Cost consciousness
- Quality orientation
- Conflict resolution
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person