Job Summary
Senior Associate – Global Mobility
Location: Bangalore
Job Responsibility
Supporting a centralized Global Mobility Operations team, delivering operational excellence
across multiple global mobility processes.
You will be responsible for managing operational activities across the employee mobility
lifecycle, ensuring quality, efficiency, and timely delivery while working closely with internal
stakeholders, external vendors, and Global Mobility teams across multiple regions.
The successful candidate will be a proactive operations professional with strong ownership,
operational judgement, stakeholder management, and problem-solving skills. The role requires
the ability to independently manage multiple Global Mobility processes, prioritize competing
deliverables, drive continuous process improvements, and consistently deliver high-quality
outcomes in a fast-paced, SLA-driven environment.
Your primary responsibilities include but are not limited to:
- Manage end-to-end Global Mobility operational activities across immigration,
business traveller compliance, work authorization support, mobility tax operations,
remote work compliance and employee mobility programs while ensuring compliance
with internal policies and regulatory requirements.
- Manage mobility cases throughout the employee lifecycle, including case initiation,
document validation, case tracking, compliance reviews, stakeholder
communication, reporting.
- Coordinate with immigration providers, tax advisors, HR, Finance and Regional
Global Mobility teams to ensure timely delivery of services.
- Manage centralized mailboxes, respond to stakeholder queries, prioritize requests, and
ensure timely resolution or escalation of operational issues.
- Review and validate vendor invoices, compensation summaries, taxable benefits
(TFB), mobility payroll inputs, billing reports and operational reports, ensuring
accuracy, compliance and adherence to internal controls.
- Maintain Global Mobility databases, operational dashboards, trackers,
management reporting, and analytics to support business decisions and service
delivery.
- Act as the Subject Matter Expert (SME) for assigned processes by providing guidance,
supporting knowledge transfer, driving cross-training initiatives, and ensuring business
continuity.
- Demonstrate end-to-end ownership of assigned deliverables by proactively managing
priorities, mitigating risks, resolving issues independently, and consistently meeting
agreed service levels.
- Monitor operational metrics, identify trends, recommend corrective actions and drive
continuous improvements, process standardization, automation opportunities and
operational efficiencies.
- Participate in Global Mobility projects, process transitions, testing activities, system
enhancements, and operational excellence initiatives.
service orientation.