We are seeking a professional and welcoming Hotel Receptionist to join our front desk team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, delivering memorable experiences to our guests.
Duties
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Greet guests warmly upon arrival and assist with check-in and check-out procedures
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Manage reservations efficiently using the hotel management system
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Handle guest enquiries via phone, email, and in person with professionalism and courtesy
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Provide information about hotel facilities, local attractions, and services
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Process payments accurately and maintain detailed records of transactions
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Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
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Address guest concerns promptly and escalate issues when necessary to ensure positive resolutions
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Maintain a tidy and organised reception area at all times
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Uphold high standards of phone etiquette and guest interaction throughout all communications
Experience
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Previous experience in hotel reception or customer service roles is preferred but not essential; training will be provided for the right candidate
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Strong knowledge of guest services principles within the hospitality industry
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Excellent communication skills, both verbal and written, with an emphasis on professional phone etiquette
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Familiarity with hotel management software systems is desirable but not mandatory
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A friendly, approachable demeanour with the ability to remain calm under pressure
This position offers an engaging work environment where your organisational skills and hospitality expertise will be highly valued. We welcome applicants who are eager to contribute positively to our team while delivering outstanding service to our guests.
Job Types:
Full-time, Permanent
Benefits:
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Company pension
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Employee discount
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Gym membership
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On-site parking
Work Location:
In person