Product Analyst Intern - SaaS & Payments

About us

EverExpanse develops enterprise SaaS products and payment technology platforms serving customers across the USA and global markets. Our flagship products, a SaaS platform, alongside enterprise payment solutions and digital commerce automation tools. We're looking for highly analytical individuals who enjoy solving problems, understanding customer needs, and helping build world-class software products. About Us

Internship Objective

Unlike a traditional QA internship, this program develops future Product Analysts who understand product design, business requirements, the customer journey, manual and API testing, AI-assisted documentation, and product improvement. You will work directly with the CEO, Product Team, Developers, and Customers to help shape our products.

Key Responsibilities

• Product Analysis: Understand business workflows, analyze customer requirements, study competitor products, identify product improvement opportunities, and prepare feature documentation.

• Business Analysis: Write user stories, prepare acceptance criteria, create business requirement documents, and handle process mapping and workflow documentation.

• Quality Assurance: Execute manual, regression, smoke, UAT, cross-browser, and mobile testing.

• Documentation: Prepare test cases, test reports, release notes, product manuals, and knowledge base articles.

• API Testing: Use Postman for API testing, JSON validation, REST APIs, and response validation.

• Product Research: Research competitors such as GlossGenius, Fresha, Vagaro, Square Appointments, Mindbody, Stripe, Shopify, and Toast; identify missing features and recommend improvements.

• AI Productivity: Use AI tools to write documentation, prepare user stories, analyze workflows, generate test cases, improve UI text, and research competitors.

Required Skills

• BE/B.Tech, MCA, BCA, BSc Computer Science, MBA (Business Analytics), or any Engineering Graduate.

• Excellent analytical thinking and strong logical reasoning.

• Good written English and communication skills.

• Attention to detail and a problem-solving mindset.

• Positive attitude and a quick learner.

Nice to Have

• Basic SQL and Excel

• Postman

• Figma

• AI Tools (ChatGPT, Claude, Gemini)

What We Expect

• Curiosity and ownership

• A learning attitude and professionalism

• Ability to ask questions

• Passion for building products

Internship Benefits

• Work directly with Product Leadership

• Hands-on experience on global SaaS products

• Learn Business Analysis, Product Management, Software Testing, and Payment Technology

• Experience with AI-assisted Product Development

• Certificate of Completion

• Potential Pre-Placement Offer (PPO) — high-performing interns may be offered a full-time position as Associate Product Analyst

6-Month Internship Training Plan

• Month 1 – Software Fundamentals: SDLC, Agile, Scrum, Product Lifecycle, SaaS Fundamentals, UI vs UX, Defect Lifecycle. Hands-on with our product walkthroughs and environment setup. Deliverables: Product Understanding Document, Feature List, Product Flow Diagram.

• Month 2 – Product Analysis: Customer journey, merchant journey, user personas, workflow mapping. Hands-on: analyze one module every week, prepare user stories and acceptance criteria. Deliverables: BRD, User Stories, Flow Charts.

• Month 3 – Manual Testing: Test planning, test cases, regression, smoke, and UAT testing on our products. Deliverables: 200+ Test Cases, Bug Reports, Regression Checklist.

• Month 4 – API & Database: REST APIs, JSON, Postman, SQL basics. Hands-on: validate APIs and database verification. Deliverables: API Test Collection, SQL Queries, API Documentation.

• Month 5 – Product Improvement: Competitor research, customer feedback analysis, feature gap analysis, UX suggestions, AI-assisted documentation. Deliverables: Feature Recommendation Report, Competitor Comparison, Improvement Proposal.

• Month 6 – Product Ownership: Each intern owns one module — requirement understanding, testing, documentation, customer demo support, release verification, and final presentation. Deliverables: End-to-End Module Documentation, Testing Report, Product Improvement Proposal, Presentation to Management.

Career Growth

Product Analyst Intern Associate Product Analyst Product Analyst Senior Product Analyst Business Analyst Product Owner Product Manager

Selection Process

• Aptitude Test

• Analytical Thinking Assessment

• Communication Round

• Product Thinking Exercise

• Final Discussion