Care Coordinator

Care Coordinator

Lauriem complete care Across: Swanley, Medway, Maidstone, Faversham, Gravesend and Sevenoaks.

Salary: 26.780

Hours: Wednesday - Sunday 9am - 5pm and On call duites

Lauriem Complete Care is a well established and expanding provider of domiciliary health and social care services. We serve as both a local authority contracted and private provider.

We are looking to recruit a full time Care Co-ordinator to join our fast paced but friendly team in Maidstone.

Responsibilities of the Role:

• Responsible for allocating all scheduled care calls using our rostering system and meeting the needs of the service user.
• Responsible for building care runs that are cost effective and efficient
• Liaise with the recruitment team to ensure adequate capacity
• Monitor community care workers and carry out supervisions and welfare checks
• Liaise with other professionals involved in the service users care
• To support and / or be included in the On-Call service during out of hours
• To ensure effective communication with Customers with reference to any changes to care needs and call times.

Skills and abilities:

• Able to work as part of a team as well as under own initiative
• Skilled logistics
• Highly organised and able to prioritise.
• Good oral and written communication skills
• Knowledge of domiciliary care provision.

Preferable:

• Be willing to work towards a QCF (NVQ) level 3 in Care/ Management or equivalent.
• Domiciliary Care experience.

Required:

• IT skills
• Excellent customer service skills

Personal Qualities:

• Pleasant, helpful & concise telephone manner with customer focus.
• Excellent organisational skills and the ability to prioritise in a fast paced environment.
• Patient and empathetic.
• Flexibility to cope with changing demands and priorities.
• Calm under pressure.
• Own transport desirable, not essential.
• A team player.

Benefits of working for us:

• Competitive Salary
• Company pension
• On site parking
• Encouragement for progression and development
• In store discounts with Blue light card
• Access to free legal, financial, relationship & health advice through our Employee Assistance Programme

As some travel within the area may be required, applicants must have their own vehicle and all roles are subject to proof of eligibility to work in the UK and a DBS check.