Role & Responsibilities
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Drive sales growth and store KPIs through targeted coaching, clienteling strategies, and promotional execution.
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Recruit, onboard, train and mentor sales teams; set clear performance expectations and develop talent through regular feedback and coaching.
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Manage inventory lifecycle—replenishment, stock transfers, audits and shrinkage control—to preserve margin and availability.
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Deliver exceptional VIP experiences: manage appointments, personalised follow-ups, alterations coordination and after‑sales service to maximise lifetime value.
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Maintain visual merchandising, loss prevention and compliance with luxury brand guidelines to protect brand integrity and customer perception.
Skills & Qualifications
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Must-Have
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Luxury Retail Operations
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Visual Merchandising
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Inventory Management
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Point of Sale
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Clienteling
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Loss Prevention
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Preferred
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CRM Platforms
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Omnichannel Retail
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Multi-store Management
Qualifications
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Proven track record managing high-end apparel boutiques with strong commercial results and customer retention.
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Demonstrable ability to hire, coach and retain sales talent; comfortable setting and achieving KPI targets.
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Excellent customer service orientation with experience handling VIP clientele and personalised selling.
Benefits & Culture Highlights
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Work in premium retail environments with opportunities for performance-linked incentives and skill development.
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Collaborative culture focused on high-touch service, professional growth and internal mobility.
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Exposure to curated designer assortments and direct engagement with luxury clientele and merchant teams.
Skills: retail,store,store manager,customer,apparel,inventory management,luxury retail,clienteling,loss prevention