Job Summary:
Hairdo Pvt Ltd is looking for a professional, organized, and customer-focused Front Office Manager for our Nail Bar division. The candidate will be responsible for managing front desk operations, handling customer relations, supervising reception activities, coordinating appointments and follow up on daily leads, and ensuring a premium client experience.
Key Responsibilities:
- Manage daily front office and reception operations
- Welcome and assist clients professionally
- Handle appointments, bookings, and customer inquiries
- Coordinate with nail technicians and salon team for smooth operations
- Maintain customer records and appointment schedules, customer leads followups
- Handle billing, payments, and daily sales reports
- Ensure proper grooming, cleanliness, and presentation standards at reception
- Resolve customer complaints professionally and efficiently
- Promote salon packages, memberships, and services
- Monitor front desk performance and customer satisfaction
Requirements:
- Plus Two/Bachelor’s Degree preferred
- Minimum 1–2 years experience in front office/reception management
- Experience in salon, spa, beauty, or hospitality industry Advantage
- Strong communication
- Basic computer knowledge
- Professional appearance and positive attitude
- Ability to manage customer service and team coordination effectively
Preferred Skills:
- Leadership and team management
- Customer relationship management
- Sales and upselling skills
- Time management and multitasking
- Problem-solving ability
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person