Rachael’s Kitchen is recruiting for a Customer Service Executive to join our growing team based in our Worthing bakery.
Our staff are a huge part of what we do and who we are. They are the creative hands behind our gifting experience representing us across our two ecommerce brands; Rachael’s Kitchen and Bear’s Brownies. We're looking for a switched-on, hands-on Customer Service Exec to join our team. This is a varied role combining order processing, logistics coordination, and frontline customer service. You'll be at the heart of our daily operations, ensuring every order goes out perfectly and every customer receives exceptional service.
You will be a key member of the Rachael’s Kitchen office team and will be expected to be able to work under pressure and be self-motivated, working closely with the Customer Service Coordinator and members of the team to ensure smooth communication and thorough updates of orders as they progress.
If you're an all-rounder who thrives in a fast-paced environment where no two days are the same, this could be the perfect role for you.
Key Responsibilities:
Order Processing & Administration:
Customer Service:
You'll be constantly switching between today's urgent orders and planning ahead for upcoming days, juggling multiple priorities while maintaining high attention to detail.
What We're Looking For:
Essential:
You'll thrive with us if you:
What We Offer:
This is an office hours role, Monday-Friday. This role will include some very occasional weekend work during key calendar gifting periods and hours may change during peak times such as Christmas, when we may go to a 7-day operations. This role is required to be office based and you will be expected to manage your own working hours and routine to best suit business needs.
This is a permanent position with full-time and part-time considered. After an initial 3-month probationary period access to the company contribution free private medical scheme will be granted as well as our bonus scheme.
Salary: £26,500-£29,000 per year depending on experience
Job Type: Full-time
Additional pay:
Benefits:
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Work Location: In person
Job Types: Full-time, Permanent
Pay: £26,500.00-£29,000.00 per year
Benefits:
Ability to commute/relocate:
Experience:
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Work authorisation:
Work Location: In person
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