Job Summary
We are seeking a motivated and technically skilled Technical Support Engineer to provide support for networking, cloud infrastructure, Linux servers, and IP telephony systems. The ideal candidate will be responsible for installing, configuring, troubleshooting, and maintaining VoIP solutions, cloud environments, and network infrastructure while ensuring high system availability and excellent customer support.
Key Responsibilities
- Provide technical support for networking, cloud services, and IP telephony systems.
- Install, configure, maintain, and troubleshoot Asterisk-based VoIP systems.
- Configure and manage SIP trunks, extensions, IP phones, and other VoIP devices.
- Monitor, maintain, and troubleshoot Linux-based servers and applications.
- Assist in the deployment, configuration, and basic administration of cloud services and virtual servers.
- Diagnose and resolve hardware, software, network, and cloud connectivity issues.
- Monitor system performance, uptime, and service availability across on-premises and cloud environments.
- Perform routine system maintenance, updates, backups, and health checks.
- Analyze logs and troubleshoot network, server, and VoIP-related issues.
- Maintain accurate technical documentation, support records, and CRM updates.
- Escalate complex technical issues to senior engineers when necessary.
- Ensure timely resolution of support tickets while meeting service-level agreements (SLAs).
- Collaborate with internal teams to improve system performance, reliability, and customer satisfaction.
Required Skills & Qualifications
- Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
- 1–3 years of experience in technical support, networking, Linux administration, or VoIP systems.
- Good understanding of TCP/IP, DNS, DHCP, NAT, VPN, VLANs, and routing.
- Hands-on experience with Linux administration and command-line troubleshooting.
- Knowledge of Asterisk, SIP, RTP, PJSIP, and IP telephony concepts.
- Experience configuring SIP trunks and VoIP endpoints.
- Familiarity with virtualization technologies such as VMware ESXi or VirtualBox.
- Knowledge of MySQL/MariaDB and basic SQL is an advantage.
- Experience using troubleshooting tools such as Wireshark, tcpdump, and SSH.
- Strong analytical, problem-solving, and communication skills.
Preferred Skills
- Experience with pfSense, FortiGate, or other firewall solutions.
- Experience with OpenVPN, IPsec, or WireGuard VPNs.
- Basic scripting knowledge Bash is a plus.
Key Competencies
- Excellent troubleshooting and analytical skills.
- Strong customer service orientation.
- Ability to prioritize and manage multiple support requests.
- Effective written and verbal communication skills.
- Team player with a proactive approach to problem-solving.
- Ability to work under pressure and meet deadlines.
Work Environment
- Full-time position.
- Rotational shifts or on-call support may be required.
- Opportunity to work with networking, cloud infrastructure, Linux servers, and enterprise VoIP systems.
Pay: ₹250,921.00 - ₹400,000.00 per year
Benefits:
Work Location: In person