Job Overview
IntelliPK Technology Services Ltd is seeking a Technical Support Supervisor to lead the support team, manage daily service requests, and ensure technical issues are resolved quickly and professionally. This role suits an organised team leader with strong technical and customer service skills.
What you'll do:
- Oversee the management of help desk operations using tools such as BMC Remedy, ServiceNow, and Jira.
- Coordinate and prioritise support requests related to computer hardware, operating systems (Windows, macOS, Linux), and network infrastructure.
- Troubleshoot complex software problems including LAN/WAN connectivity, VPN access, firewall configurations, and operating system issues.
- Assist with desktop support tasks such as installing, configuring, and maintaining hardware and software components.
- Monitor network performance and security measures to prevent unauthorised access or disruptions.
- Collaborate with other IT teams to implement system upgrades, patches, and security protocols.
- Maintain documentation of support procedures and escalate unresolved issues appropriately.
- Ensure compliance with organisational policies regarding data security and user privacy.
- Foster excellent customer service by maintaining clear communication with users at all levels.
Qualifications
- Proven experience in IT support, help desk, or desktop support roles with a strong understanding of computer networking, operating systems (Windows, macOS, Linux), and computer hardware.
- Demonstrable leadership skills with previous supervisory or team lead experience in a technical environment.
- Proficiency in troubleshooting software issues related to Microsoft Office, VPN, firewall, and network configurations such as LAN.
- Familiarity with ticketing systems including BMC Remedy, ServiceNow, and Jira.
- Strong knowledge of network security protocols and tools including firewalls and VPNs.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to work under pressure whilst managing multiple priorities effectively.
- Relevant certifications such as CompTIA Network+, Microsoft Certified IT Support Technician or equivalent are desirable but not essential.
Why work with us:
- Lead a skilled and supportive technical team.
- Help improve service quality and customer satisfaction.
- Develop your technical leadership and management career.
- Access training and progression opportunities.
- Stable full-time role with a comprehensive benefits package.
Pay: £2,900.00-£4,800.00 per month
Benefits:
- Company events
- Discounted or free food
- Financial planning services
- Health & wellbeing programme
- Referral programme
Work Location: In person