Location:
Bangalore (Work from Office)
Phox is looking for a Logistics Coordinator to support our
US healthcare delivery operations
. This role is ideal for someone with experience in customer support, dispatch, logistics, or operations who enjoys working in a fast-paced environment.
Key Responsibilities
-
Handle inbound calls from US customers and healthcare partners.
-
Process customer orders accurately through the Order Management System (OMS).
-
Coordinate with delivery drivers to ensure timely pickups and deliveries.
-
Plan and optimize delivery routes to meet TAT and SLA commitments.
-
Monitor order status, resolve delivery exceptions, and provide timely customer updates.
-
Collaborate with cross-functional teams to ensure seamless order fulfillment.
-
Maintain operational reports and identify process improvement opportunities.
Requirements
-
Graduate in any discipline.
-
1–3 years of experience
in
E-commerce, Quick Commerce, Customer Support, Operations, Dispatch, Logistics, or Healthcare Operations
.
-
Immediate joiners only.
-
Excellent verbal and written English communication skills.
-
Strong customer service and coordination abilities.
-
Ability to multitask and work effectively in a fast-paced environment.
-
Strong analytical, problem-solving, and organizational skills.
-
Proficiency in
MS Excel
.
-
Experience with
Order Management Systems (OMS), CRM/Customer Support tools, or Route Planning/Dispatch software
is preferred.
-
Experience supporting
US customers
,
last-mile logistics
, or
healthcare delivery operations
will be an added advantage.
What We're Looking For
-
Customer-first mindset with excellent communication skills.
-
Strong ownership, accountability, and attention to detail.
-
Ability to work under pressure and meet strict turnaround times.
-
A proactive team player who can manage multiple priorities effectively.
If you're an immediate joiner with relevant operations experience and are excited to be part of a fast-growing healthcare logistics company, we'd love to hear from you.