Senior Customer Support Officer

Job Title: Customer Support Executive – Voice Process

Company: Money View

Job Summary:

We are looking for a Customer Support Executive for a Voice process role involving voice calls. The candidate will handle customer queries, resolve issues efficiently, and ensure high customer satisfaction.

Key Responsibilities:

• Handle inbound/outbound calls.
• Resolve customer queries, complaints, and service requests
• Maintain accurate records in CRM systems
• Follow SOPs, quality standards, and compliance guidelines
• Achieve productivity, quality, and customer satisfaction targets

Required Skills:

• Excellent communication in English/ Hindi (average English will not be considered)
• Minimum 1 year of relevant experience in Customer Support is Mandatory ( NBFC , Banking , Fintech, Insurance.)
• Customer handling and problem-solving skills
• Basic computer knowledge and CRM tools

Salary based on previous experience and previous salary

Pay: ₹350,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person