Are you a confident, personable and enthusiastic communicator, on the phone and face to face? We are looking for an ambitious Customer Service Coordinator with a passion for delivering exceptional customer engagement and satisfaction.
Experience with CRM systems is essential. Selling a technical product is desirable, but not essential.
The Role
The Customer Service Coordinator is responsible for maintaining a high level of customer satisfaction through exceptional communication and organisation. Reporting to the Customer Service and Procurement Manager, the role involves working closely across departments, notably, Production, Warehouse, Finance, Marketing and Sales.
Contributing to a cohesive approach to cross-departmental collaboration, the role’s objectives include efficiently meeting customer demands to maximise profits and ensure seamless sales processes.
Responsibilities further encompass accurately processing orders, database administration, and assisting with logistics and stock management.
The Company
Fileder Filter Systems Ltd is an ambitious and forward-thinking SME with over 40 years of expertise in the filtration industry. As independent specialists in the supply of liquid filtration and treatment solutions, we are proud to serve a diverse range of industries. Our filtration systems are trusted by some of the world’s most prestigious brands, including Coca-Cola and McLaren, and are widely used across sectors such as food and beverage, pharmaceuticals, engineering, automotive, beauty, aquatics and healthcare.
At Fileder, we take pride in being a company that’s “easy to work with”, offering tailored solutions and exceptional customer service. Our reputation for excellence has been earned through our commitment to quality and global business partnerships. Our dedication to ensuring the highest standards for our clients is reflected in our £6 million stockholding, technical support systems, comprehensive training programmes, and state-of-the-art laboratory facilities.
For a full job specification, please visit our careers section by clicking the link below.
https://www.fileder.co.uk/careers/
Job Type: Full-time
Pay: £28,000.00 per year
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Work Location: In person
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