About the Role
Sheffield continues to develop as a centre for technology, digital services and growing businesses. At Ask Nyra Digital Services, we create online platforms and service solutions that help customers find, compare and access trusted professional support.
We are looking for a Senior Product Manager who can take ownership of product strategy, roadmap planning and the delivery of customer focused digital services. You will work closely with software engineering, design, data, marketing, customer success and commercial teams to turn business objectives and customer needs into practical product improvements.
This role is suited to an experienced product professional who can balance customer value, technical feasibility and commercial priorities. You will use research, product data and stakeholder feedback to make informed decisions and guide products from initial discovery through launch and continuous improvement.
Key Responsibilities
- Product Strategy: Define and maintain a clear product vision that supports customer needs, market opportunities and company objectives.
- Roadmap Management: Build and prioritise the product roadmap based on customer value, business impact, technical requirements and available resources.
- Product Discovery: Conduct customer interviews, market research and problem validation before committing development resources.
- Requirements Definition: Translate customer and business needs into clear user stories, acceptance criteria and product specifications.
- Cross Functional Leadership: Coordinate product delivery across engineering, design, data, marketing, customer success and commercial teams.
- Development Prioritisation: Manage the product backlog and ensure that development teams understand priorities, expected outcomes and delivery requirements.
- Product Performance: Define and monitor product metrics covering adoption, engagement, retention, conversion and customer satisfaction.
- Launch Management: Coordinate product releases, internal readiness, customer communications and post launch performance reviews.
- Customer Feedback: Collect and analyse customer feedback to identify service issues, unmet needs and opportunities for product improvement.
- Stakeholder Management: Present roadmap decisions, product performance and delivery risks clearly to internal stakeholders.
- Risk Management: Identify technical, commercial and operational risks and recommend practical mitigation measures.
- Continuous Improvement: Review product processes and introduce improvements that increase delivery quality, speed and customer value.
- Team Support: Mentor product managers and support the development of consistent product management practices across the organisation.
What We Are Looking For
- Experience: At least 6 years of experience in product management, digital platforms, software services or a related field.
- Education: Bachelor degree in Business, Technology, Computer Science, Marketing or a related discipline.
- Product Leadership: Experience owning product strategy, roadmaps and delivery across multiple development cycles.
- Digital Product Knowledge: Strong understanding of web platforms, mobile applications, digital marketplaces or software based services.
- Customer Focus: Ability to identify customer needs through research, feedback and product usage data.
Analytical Skills: Experience using product metrics, experiments and performance data to support decision making.
- Commercial Awareness: Understanding of revenue models, customer retention, conversion and product investment priorities.
- Technical Confidence: Ability to work effectively with software engineers and discuss system capabilities, integrations and delivery constraints.
- Stakeholder Management: Confidence presenting product decisions and managing expectations across technical and nontechnical teams.
- Communication: Strong written, verbal and presentation skills with the ability to explain complex product matters clearly.
- Software Skills: Experience using product management, analytics, collaboration and issue tracking platforms.
- Leadership: Ability to mentor colleagues, influence cross functional teams and take ownership of important product outcomes.
Pay: £55,000.00-£70,000.00 per year
Benefits:
- Company car
- Employee mentoring programme
- Life insurance
- Private medical insurance
Work Location: In person