Eon Infotech Ltd. is seeking a motivated Customer Support Executive with strong operational and managerial skills. The ideal candidate will efficiently manage customer interactions, field staff, and technical support operations while ensuring timely issue resolution.
Essential Skills:
- Customer Management
- Team and Field Staff Management
- Work Planning & Scheduling
- Strong verbal & written communication
- Problem-solving abilities under pressure
- Proficiency in MS-Office/Open Office and Google Maps
Desired Skills:
- Knowledge of Telecom or Vehicle Electronics
- Experience with client calls & complaint handling
Key Responsibilities:
- Manage the Customer Service Field Team and Support Technicians
- Professionally handle customer calls and resolve complaints
- Coordinate with clients, the production team, and management
- Monitor Vehicle Tracking System (VTS) devices through dashboards, MIS, and web apps
- Plan replacements and maintenance for faulty devices
- Conduct customer training sessions on VTS operations and report generation
- Perform GPS data analysis
- Update information systems and maintain accurate records
- Report progress and status updates to both customers and internal teams
- Assist with other VTS-related activities as required by the client
Qualifications:
- Graduate in any discipline with a one-year computer diploma, or a Degree in Electronics & Communication, Mechanical, or equivalent.
Experience:
- 0 to 2 years of experience as an Operations Support Executive (Freshers are welcome to apply)
Additional Requirements:
- Must have personal conveyance for commuting
- Shift-Day/Night
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹17,000.00 per month
Benefits:
License/Certification:
- Driving Licence and two-wheeler (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person