Position: Assistant General Manager (AGM) - Sales
Industry: Pharmaceutical Tooling / Tablet Compression Machine Tooling
Product Line: Punches, Dies, Turrets, Change Parts & Related Mechanical Tooling
Location: Vasai, Mumbai.
Experience: 10+ Years in Pharma Machinery, Tooling, or Capital Equipment Sales
About the Role
We are seeking an experienced and dynamic AGM - Sales to lead business development, customer relationship management, and sales operations for our pharmaceutical tooling division specializing in Punches & Dies for Tablet Compression Machines. The role requires a strategic sales professional capable of driving revenue growth, managing key accounts, enhancing customer satisfaction, and coordinating cross-functional teams to ensure seamless customer experience.
Key ResponsibilitiesSales & Business Development
- Develop and execute sales strategies to achieve annual revenue and profitability targets.
- Drive business growth for tablet compression tooling products, including punches, dies, turrets, and related machine components.
- Identify and develop new customers across pharmaceutical manufacturers, contract manufacturers, and formulation development companies.
- Build and maintain strong relationships with key decision-makers, procurement teams, production heads, and technical teams.
- Lead negotiations, commercial discussions, and contract finalization with customers.
- Monitor market trends, competitor activities, and emerging opportunities within the pharmaceutical manufacturing sector.
Key Account Management & Customer Care
- Lead customer care activities for existing and prospective customers, ensuring exceptional service standards.
- Act as the primary escalation point for customer concerns and ensure timely resolution.
- Develop long-term customer engagement programs to enhance retention and business growth.
- Conduct regular customer visits to understand operational challenges and identify tooling improvement opportunities.
- Ensure customer feedback is collected, analyzed, and converted into actionable business improvements.
Cross-Functional Coordination
- Coordinate effectively with Sales, Marketing, Operations, Production, Quality Assurance, and Supply Chain teams to meet customer requirements.
- Ensure timely execution of orders, delivery commitments, and customer expectations.
- Collaborate with R&D and engineering teams for customized tooling solutions and product development initiatives.
- Support strategic planning and execution alongside senior management.
Sales Operations & CRM Management
- Drive effective utilization and integration of SAP, CRM, and ERP systems for customer management and sales tracking.
- Maintain accurate sales forecasts, pipeline reports, and opportunity management.
- Monitor order processing, quotation management, customer inquiries, and service requests.
- Ensure proper documentation of customer interactions, sales activities, and business opportunities.
Reporting & Strategic Support
- Prepare and present MIS reports, sales dashboards, business performance summaries, and market intelligence reports to senior management.
- Analyze sales performance, customer data, and market trends to identify growth opportunities.
- Support management in strategic business initiatives, expansion plans, and customer engagement programs.
- Contribute to annual budgeting, forecasting, and business planning activities.
Team Leadership
- Lead, mentor, and guide sales executives and regional sales teams.
- Build a strong second line of leadership through coaching and performance development.
- Drive a high-performance culture with clear objectives and accountability.
- Conduct regular training on products, customer management, and sales processes.
Required Qualifications
- B.E./B.Tech/Diploma in Mechanical Engineering, Production Engineering, or related discipline.
- MBA in Marketing or Sales Management preferred.
- 15+ years of experience in Pharma Machinery, Tooling, Tablet Compression Equipment, or Industrial Engineering Products Sales.
- Proven track record of achieving sales targets and managing key accounts.
Key Skills & Competencies
- Strong leadership and team management skills.
- Deep understanding of pharmaceutical manufacturing and tablet compression processes.
- Knowledge of compression tooling, punches, dies, turret systems, and machine change parts.
- Proficiency in SAP, CRM, ERP systems, and MS Office Suite.
- Excellent customer relationship management and negotiation skills.
- Strong analytical and business planning capabilities.
- Ability to manage multiple stakeholders and cross-functional teams.
- Commercial acumen with strategic thinking ability.
- Excellent written, verbal, presentation, and communication skills.
- Willingness to travel extensively for customer meetings and business development activities.
Preferred Industry Experience
- Tablet Compression Machine Manufacturers
- Pharmaceutical Tooling Manufacturers
- Pharma Machinery Companies
- Solid Dosage Manufacturing Equipment Industry
- Packaging Machinery & Engineering Products Sales
Reporting To: VP - Sales & Marketing / Business Head
Team Handling: Regional Sales Team & Customer Support Team
Pay: Up to ₹3,000,000.00 per year
Work Location: In person