Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
-
Responsible for overall hotel upkeep and maintenance.
-
Officiating executive housekeeper in absence of executive housekeeper.
-
Tracking guest satisfaction, meeting guests and ensuring guest delight.
-
Ensuring rooms and public areas are maintained as per aesthetics and LQA standards at all times.
-
Responsible for major refurbishments, deep cleaning of rooms and VIP movements.
-
Conducting daily briefings and auditing floor supervisors and assistant managers for room checks.
-
Approval and reordering of new/old housekeeping related items/amenities.
-
Planning shift allocation of team members.
-
Responsible for all audits and guest satisfaction scores.
-
Making and implementing of all action plans and improvement plans.
-
Collation of Standard Operating procedures.
-
Conducting interviews/appraisals/one on one meeting.
-
Coordination and liaison with other departments and vendor management.
-
Seeking guest feedback and encouraging team to make defect free rooms to increase overall guest scores.
-
Actualization of training and conducting training sessions for team members.
-
Ensures that job descriptions and training manual are constantly updated.
-
Evaluates the performance of all employees and counsels them in case of any division.
-
Implements and monitors company policies standards and procedures.
-
Monitors grooming and hygiene standards of the department.
-
Ensures implementation of the environmental policies.
-
Monitoring and control of inventory of supplies with their par stock.
-
Quality check and economical use of supplies.
-
Communicates on expenses regarding payroll, cost per occupied rooms, condition of guest furniture, equipment.
-
Maintaining accurate updated records of all projects including repairs and renovation
-
Ensures all inventories are performed and recorded.
-
Controls quality and productivity of the contractor’s work
-
Ensures preventive maintenance is organized in all areas under responsibility.
-
Supervises and directs the daily activities and is responsible for the efficient and smooth operation of the department.
-
Evaluates work load and work habits of all employees
-
Improves the efficiency standards to ensure better performance
-
Institutes new processes and procedures to increase productivity.
Qualifications
-
Bachelor's degree in Hotel Management, Hospitality Management, or a related field.
-
A diploma in Hotel Management or Housekeeping Operations is also accepted by many hotels.
-
Professional housekeeping certifications are an added advantage.
-
Minimum 5-7 years of progressive experience in housekeeping operations, with at least 2 years in a supervisory or management role.
-
Proven expertise in hotel housekeeping standards, quality assurance protocols, and luxury hospitality operations.
-
Strong leadership and team management capabilities with demonstrated ability to supervise, train, and develop housekeeping staff.
-
Proficiency in budget management, cost control, and inventory management within housekeeping operations.
-
Excellent knowledge of health, safety, and environmental compliance standards in hospitality settings.
Additional Information
What Is In It For You
-
Come As You Are
-
Work With Purpose
-
Grow, Learn and Enjoy
-
Explore Limitless Possibilities