Customer Relationship Executive

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries through phone, WhatsApp, email, and social media.
• Coordinate Driver on Call, Taxi, Valet, and Personal Driver bookings.
• Build and maintain strong relationships with existing and new customers.
• Follow up with leads and convert inquiries into bookings.
• Maintain accurate customer records in the CRM system.
• Resolve customer complaints promptly and professionally.
• Coordinate with the operations team to ensure smooth service delivery.
• Collect customer feedback and improve service quality.
• Meet daily and monthly customer engagement and booking targets.
• Prepare daily reports on customer interactions and bookings.

Required Skills

• Excellent communication skills in Malayalam and English
• Good customer handling and problem-solving abilities.
• Strong organizational and multitasking skills.
• Positive attitude and team-oriented mindset.

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Pay: From ₹16,500.00 per month

Work Location: In person