Counter Staff

Job Title – Counter Assistant

Store:

Job Type: Full-time/ Part-time (incl. weekends/early mornings)

Candidates must exceed the age of 18 years old for this job role due to the mature nature of some duties.

Job Summary
We are looking for a friendly and reliable Counter Assistant to join our team. As the first point of contact for our customers, you will greet them, take orders, process payments, and ensure they have a positive experience. You will also maintain a clean, organized, and well-stocked counter area.

Key Responsibilities

• Customer Service: Greet customers warmly, take food/drink orders accurately, and handle inquiries or complaints with a positive attitude.
• Order Management: Prepare or serve food/drinks and package takeaways quickly to maximize sales and service flow.
• Cashier Duties: Operate the till/POS system, handling cash, credit cards, and providing accurate change and receipts.
• Cleanliness & Safety: Maintain high standards of hygiene and cleanliness at the counter, serving areas, and tables.
• Stock Management: Replenish stock, restock self-serve stations, and follow food rotation practices.
• Teamwork: Collaborate with kitchen and front of house staff to ensure smooth service, particularly during busy periods.

Required Skills & Qualifications

• Excellent communication and active listening skills.
• Friendly, polite, and professional demeanour.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Basic numeracy skills for cash handling and POS usage.
• Flexibility to work shifts, including weekends.
• Previous experience in retail or food service is preferred but not essential.
• Ability to stand for extended periods.
• Right to work in the UK

Why Join Us? Benefits

A supportive and welcoming team environment

50% staff card to use on shift and with friends & family!

Unlimited free hot drinks on shift!

Free cake on your birthday!

Company pension!

Length of service recognition!

Opportunities to grow your career!

Ready to join the team? Submit your CV today and get ready for an exciting new adventure!