Job Role: Front Office Associate
Department: Front Office / Guest Services
Experience: 0–1 year
Location: Multiple locations
About the Organization We are a guest-first hospitality brand focused on delivering warm, seamless, and memorable stay experiences. Our front office team plays a crucial role in creating first and last impressions, ensuring every guest feels welcomed, supported, and valued throughout their journey with us.
Role Overview The Front Office Associate is responsible for handling guest check-ins and check-outs, managing front desk operations, and delivering excellent customer service. This role ensures smooth daily operations and acts as the primary point of contact for guests.
Responsibilities • Greet guests warmly and assist with check-in and check-out procedures • Handle reservations, room allocations, and guest queries • Maintain guest records and update systems accurately • Coordinate with housekeeping and other departments for room readiness • Handle guest complaints professionally and escalate when required • Manage cash, billing, and POS transactions • Ensure adherence to service standards and brand guidelines • Maintain cleanliness and organization of the front desk area
Qualifications • 0–1 years of experience in hospitality or customer service • Good communication skills in English and Hindi (local language is a plus) • Pleasant personality with a guest-focused attitude • Basic computer and PMS knowledge preferred • Willingness to work in shifts, weekends, and holidays Requirements: • Degree in Hotel Management or Hospitality • Some experience in hotel operations • Strong leadership, financial, and communication skills
Benefits: • Free Accommodation + Food • PF & Medical Insurance • Retention Bonus of ₹ 10,500 after completion of 1 year • Attractive salary with career growth opportunities
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹17,000.00 per month
Benefits:
Application Question(s):
Work Location: In person
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