Role Overview:
We are seeking a proactive and detail-oriented Customer Success Intern to support our US/UK client operations. As a key liaison between clients and internal teams, you will play a vital role in ensuring smooth communication, timely resolution of issues, and continuous process optimization. This role is ideal for someone passionate about client relationship management, operational efficiency, and cross-functional collaboration. Key Responsibilities:
- Serve as the first point of contact for US/UK-based clients through email.
- Address client inquiries, provide status updates, and capture feedback for service improvement.
- Escalate client concerns to internal teams and coordinate follow-ups to ensure resolution within agreed timelines.
- Perform recurring operational support tasks aligned with customer success processes.
- Collaborate with cross-functional departments such as Website, SEO, Ads, and Social media to ensure a seamless client experience.
Skills & Qualifications:
- Excellent written communication and professional email etiquette.
- Strong organizational and follow-up skills.
- Familiarity with Customer Success principles, CRM platforms (e.g., HubSpot, Salesforce), and issue-tracking tools (e.g., Asana, Jira).
- Proficiency in presentation tools like Google Slides or Microsoft PowerPoint, Excel (V lookup & pivot table).
- Comfortable using AI-based tools (e.g., ChatGPT, Notion AI, Grammarly AI) to streamline work, write SOPs, draft responses, or research quickly.
- Detail-oriented and able to handle multiple priorities with minimal supervision.
- Ability to work effectively in a dynamic, remote-first team environment.
Preferred Education & Experience:
- Bachelor’s or Master’s degree in Business, Marketing, Communications, or a related field.
- Previous internship or part-time experience in a customer-facing, operations, or support role (preferred, not mandatory).
What You’ll Gain:
- Hands-on experience in a global customer success function.
- Exposure to real-time client interactions, business analytics, and strategic decision making processes.
- Skill development in communication, presentation, AI productivity tools, and process documentation.
- Mentorship from experienced professionals and opportunity for a future full-time offer based on performance.
Job Type: Internship
Pay: ₹7,000.00 - ₹8,000.00 per month
Benefits:
Work Location: Remote