IT Support Engineer
Location: Naoero Island
Job Type: Full-Time | On-site
Job Summary:
The IT Support Engineer is responsible for the day-to-day technical support, maintenance, and troubleshooting of computer hardware, software, networks, and hospital information systems.
Key Responsibilities :
1. Helpdesk & End-User Support
- Respond to and resolve IT support tickets, calls, and walk-in requests from hospital staff in a timely manner.
- Provide first- and second-level technical support for desktops, laptops, printers, scanners, and mobile devices.
- Troubleshoot software issues (operating systems, Microsoft Office, hospital applications). Set up new user accounts, email accounts, and access permissions in line with hospital policy.
- Train staff on basic use of IT systems and equipment as needed.
2. Hardware & Equipment Maintenance
- Install, configure, and maintain desktop computers, laptops, printers, scanners, CCTV, Biometric and other peripherals.
- Perform routine preventive maintenance on IT equipment across all hospital departments (wards, OPD, laboratory, pharmacy, administration, etc.).
- Manage IT asset inventory, including tracking of equipment location, condition, and warranty status.
- Coordinate repairs with vendors for equipment under warranty or requiring specialized service.
3. Network & Connectivity Support
Monitor and support the hospital's local area network (LAN), wireless network (Wi Fi), and internet connectivity.
- Troubleshoot network connectivity issues for workstations, printers, and networked medical devices.
- Assist with the installation and maintenance of network cabling, switches, and access points.
- Support telephone systems used within the hospital.
4. Other responsibilities
- Apply basic security measures on workstations (antivirus updates, patching, password policies).
- Monitor for and report suspicious activity, security incidents, or data breaches to the IT Manager.
- Coordinate with biomedical engineering staff/vendors on equipment requiring network or software integration.
- Support software licensing tracking and renewals.
5. Documentation & Reporting
- Maintain IT documentation and ensure systems are updated and secure.
6. General Duties
- Provide after-hours or on-call IT support during emergencies, system outages, or critical incidents, as required.
- Assist with IT-related aspects of new department setups, office relocations, or facility upgrades.
- Perform other IT-related duties as assigned by the IT Manager.
Requirements:
- Diploma or Certificate in Information Technology, Computer Science, or related field (Degree preferred).
- 3-5 years of experience in an IT support role; healthcare/hospital IT experience is an advantage.
- Working knowledge of Windows operating systems, Microsoft Office, networking fundamentals (LAN/Wi-Fi), and basic hardware troubleshooting.
What We Offer
- Visa & Travel ticket
- Accommodation
- Meals
- Tax free salary
Interested candidates are invited to submit their CV to talent@gmss.ltd or recruitment@GMSS.ltd | Hrd@gmss.ltd with the subject line: IT Support Engineer
Application Question(s):
- Can you join immediately?
- Are you willing to relocate to Naoero country for the job?
- Do you have experience with networking, CCTV, cable, switches as mentioned in the job details?
Work Location: In person