Guest Check-In and Check-Out:Welcome guests upon arrival.
Assist with the check-in and check-out processes.
Provide information about hotel amenities, services, and policies.
Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally.
Arrange transportation, tours, and other services as requested.
Offer assistance with luggage and room orientation.
Problem Resolution:Resolve guest issues and complaints, striving to find satisfactory solutions.
Act as a liaison between guests and various hotel departments to resolve issues efficiently.
Communication:Maintain clear and effective communication with guests through various channels, such as in-person, phone, email, or messaging apps.
Keep guests informed about hotel events, promotions, and activities.
Concierge Services:Provide concierge services, including restaurant reservations, ticket bookings, and local recommendations.
Assist guests with directions and maps.
VIP and Special Services:Identify VIP guests and provide personalized services and amenities to enhance their stay.
Coordinate special requests, such as room preferences or dietary needs.
Guest Feedback:Collect guest feedback and reviews to gauge satisfaction levels.
Use feedback to make improvements and address recurring issues.
Record Keeping:Maintain guest records and profiles in the hotel's system.
Keep track of guest preferences and special requests for future visits.
Billing and Payment:Handle guest billing inquiries and ensure accuracy in charges.
Assist with payment processes and invoicing, if required.
Safety and Security:Be vigilant and ensure the safety and security of guests, reporting any suspicious activity.
Provide guidance on hotel safety procedures and emergency exits.
Guest Relations Training:Train and mentor junior staff members in guest relations procedures and standards.
Reporting:Prepare daily or weekly reports on guest interactions, feedback, and issues for management review.
Special Events and Celebrations:Coordinate special events, celebrations, or surprises for guests, such as birthdays or anniversaries.
Multilingual Support:If applicable, provide support to guests in different languages to accommodate international travelers.
Knowledge Update:Stay up-to-date with local events, attractions, and changes in the hotel's services to provide accurate information to guests.
Guest Relations Executives are vital in creating a positive impression of the hotel and ensuring guests have a memorable and enjoyable stay. Their role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering exceptional customer service.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Education:
Experience:
Language:
Work Location: In person
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