As the Staff Program Manager, Sales Performance, you will serve as a strategic catalyst within the Sales and Delivery Enablement organization. In this role, you will be the intersection between the data and our sales teams, driving the right programs to increase order volume and frontline team visibility. You will translate data into actionable insights, find opportunities for programmatic and operational improvements, and implement those solutions to improve overall sales performance. You will help turn the evolving needs of our Sales organization into scalable programs, processes, and systems that help Rivian grow.
This is not a coordination role — it is an ownership role. You will be accountable for both the structure of your programs and the results they produce — building roadmaps, and governance frameworks from scratch and mobilizing partners across Analytics, Operations, Field and Inside Sales, Marketing, and Digital to move with urgency and alignment.
Your work will span sales performance metrics, sales pipeline management, outreach campaigns, CRM operations, and ad hoc problem-solving for the largest needs within Sales. You thrive on tackling new challenges and establishing organizational frameworks amidst uncertainty. You will approach complex problems with enthusiasm and a spirit of collaboration, ensuring clear communication of progress, requirements, and standards.
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Define program goals, milestones, and success metrics; and find opportunities to drive sales KPIs to increase order volume, sales team efficiency, and customer satisfaction
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Anticipate business needs, react rapidly, and create scalable frameworks that organize Rivian's response — from end-of-quarter sales pushes to new product launches
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Own program-level success metrics while empowering operational teams to execute; hold cross-functional partners accountable to outcomes
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Effectively communicate program timelines, progress, risks, and impact to a broad audience, including senior and executive leadership
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Create an environment of collaboration across Analytics, Sales, Marketing, Digital, and Operations — capturing, prioritizing, aligning, and launching programs and initiatives
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Identify and mitigate risks proactively; translate field-level feedback into clearly defined, actionable improvements and see them through to implementation
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Establish constructive feedback loops between frontline sales teams and stakeholders to drive continuous improvement and program effectiveness
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Facilitate meetings and cross-functional workstreams to collect requirements, drive alignment, and maintain program velocity
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Engage field stakeholders and program counterparts to harmonize operations across Inside Sales, Field Sales, and supporting functions
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Steer development and optimization of internal tools, including Salesforce, to reduce manual work and enhance advisor productivity
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Leverage program management skills to maintain visibility into program status, dependencies, and resource needs
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Collaborate with Analytics to develop dashboards, reporting, and visualization tools that enable data-driven business management and performance tracking
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3+ years of experience in program management, data analytics, sales programs, sales enablement, or sales operations — preferably in a direct-to-consumer or high-consideration-sales environment
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Proven ability to build and manage program structures — including charters, roadmaps, milestones, and stakeholder reporting — in fast-paced environments
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Salesforce experience required; deep familiarity with CRM workflows, campaign execution, and reporting
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Strong analytical skills with the ability to translate data into strategic recommendations and actionable improvements, SQL preferred
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Strong understanding of customer pipeline management, lead lifecycle, and workforce management
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Expert at building processes and programs in ambiguous environments — comfortable writing new playbooks and tearing up old ones
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Experience managing multi-stakeholder programs with competing priorities and dependencies
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Proven ability to influence without direct authority and drive results through collaboration across all organizational levels, including Field Sales, Inside Sales, cross-functional partners, and executives
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Demonstrated track record managing multiple complex, concurrent programs from concept through implementation
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Bachelor's Degree required
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Ability and willingness to travel up to 10%