Telecaller/ Receptionist

Role Description This is a full-time, on-site Telecaller/Receptionist role based at the Amity University campus in Bengaluru. The role involves handling incoming and outgoing calls with professional phone etiquette, providing information about university programs and services, and directing inquiries to the appropriate departments. The Telecaller/Receptionist will manage the front desk, welcome visitors, maintain visitor logs, and ensure a courteous and efficient reception experience. Daily responsibilities include scheduling appointments, managing basic clerical tasks such as filing and data entry, and supporting administrative staff with routine office duties. The role also requires responding promptly to student, parent, and stakeholder queries, maintaining confidentiality, and upholding Amity University’s standards of service and professionalism.

Qualifications

• Strong phone etiquette and telecalling skills, with the ability to handle high call volumes calmly and professionally.
• Experience with receptionist duties, including front desk management, visitor handling, and appointment scheduling.
• Proficiency in clerical skills such as filing, data entry, record keeping, and basic office administration.
• Excellent communication skills, both verbal and written, with a clear and courteous manner in English and local languages.
• Customer service mindset, with the ability to assist students, parents, and visitors respectfully and efficiently.
• Familiarity with computer applications (MS Office, email, and basic database tools) and office equipment (phone systems, printers, scanners).
• Prior experience in an educational institution or front office environment is an advantage.
• Minimum qualification: Bachelor's degree in any discipline is preferred.
• Ability to work on-site in Bengaluru, maintain punctuality, and collaborate effectively with administrative and academic teams.