We are hiring experienced professionals for OTC – Collections.
Designation : Senior Process Associate
No Of Position s: 10
Experience : 1 – 4 Years (Relevant OTC – Collections Experience Mandatory)
Work Location : Chennai
Shift : US shift
🎯 Key Responsibilities
Manage complex and high‑profile accounts using defined collection strategies
Own and control aged receivables as per SLAs and performance metrics
Implement and remove service stops as per process guidelines
Review UMCC and on‑account payments in line with ICMP standards
Identify potential write‑offs and support aged debt clearance
Drive quarterly and monthly debt & cash target achievements
Execute end‑to‑end dunning processes and handle legal escalations
Identify and support continuous process and system improvements
Collaborate with administrators and team leads to close knowledge gaps
Lead and support new process implementations
Ensure strict adherence to best‑in‑class collection standards.
🎓 Background & Qualifications
Minimum 1 year of experience in OTC – Collections (Mandatory)
Finance background preferred
(B.Com / MBA – Finance will be an advantage)
Excellent verbal and written communication skills
Willingness to work in night shifts
Proven track record of meeting targets and SLAs
Strong working knowledge of MS Office
Customer‑focused mindset with strong negotiation skills
Analytical thinking and problem‑solving capability
Exposure to project methodology is a plus
🌟 Role‑Specific Competencies
Fluent in English (verbal & written)
Result‑driven and self‑motivated
Strong learning orientation
Team player with the ability to work independently
Adaptable and flexible in a dynamic work environment
Excellent customer service and stakeholder management skills
Leadership and people management capabilities (for senior roles)
⚠️ Important Note
✅ Only candidates with OTC – Collections experience are eligible
✅ Immediate joiners or candidates with notice period of 30 days or less only
🚫 Others, please do not apply
Kindly register OTC_Collection_Chennai – Fill out form
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