Alpacas Hospitality Group LLC
Property Maintenance & Operations Supervisor / Supervisor de Mantenimiento y Operaciones de Propiedades
Location: San Juan metro area, Puerto Rico (portfolio spans San Juan, Caguas, and Río Grande)
Position Type: Full-time, Regular
Reports to: Principal Ejecutivo Financiero / Ownership
About Us
Alpacas Hospitality Group LLC is a Puerto Rico-based real estate and hospitality company operating a growing portfolio of short-term rental (STR), residential, and commercial properties. Our assets range from income-producing hospitality properties to residential buildings under renovation and mixed-use commercial spaces. We are looking for a hands-on, resourceful facilities professional who takes ownership of the physical condition and operational performance of every property in the portfolio.
Position Summary
The Property Maintenance & Operations Supervisor is responsible first and foremost for the day-to-day maintenance, repair, and physical condition of all properties in the portfolio. This is a hands-on role: the ideal candidate can diagnose and fix problems directly (plumbing, electrical, carpentry, appliances, minor HVAC) and coordinate specialized contractors when the job requires it. As a secondary function, the role supports the short-term rental operation — keeping units guest-ready and responding to maintenance issues that affect reservations — without running the rental operation itself, which is handled by the reservations/co-host team. The role combines fieldwork with basic administrative discipline: tracking work orders, expenses, inventory, and preventive maintenance schedules.
Main Responsibilities
Maintenance & Repairs
- Perform hands-on repairs across the portfolio: plumbing, electrical fixtures, doors and locks, drywall, painting, appliances, furniture, and general handyman work.
- Diagnose issues quickly in guest-occupied STR units and resolve them with minimal disruption to reservations.
- Determine daily and projected maintenance needs across all properties and prioritize accordingly.
- Develop and execute preventive maintenance programs (A/C servicing, water heaters, cisterns, pumps, generators, roof sealing, pest control).
Short-Term Rental Support (secondary function)
- Keep STR units in guest-ready condition: functionality, safety, and appearance verified before check-ins.
- Respond to urgent maintenance issues affecting guests, including evenings and weekends, in coordination with the reservations/co-host team (who lead the rental operation).
- Support unit turnovers: inspections, punch lists, and coordination with cleaning staff.
Vendor & Contractor Management
- Obtain quotes, evaluate proposals, and supervise subcontracted services (electrical, HVAC, roofing, landscaping, security).
- Verify contractor work quality and compliance with agreed scope before approving payment.
- Coordinate with utility providers (LUMA, AAA) for service connections, outages, and account issues.
Renovation & Project Support
- Support active renovation and development projects: site supervision, material logistics, contractor scheduling, and progress reporting.
- Assist with inspections and walkthroughs related to permits and regulatory compliance.
Property Management & Administration
- Maintain accurate records of work orders, maintenance history, warranties, and equipment per property.
- Manage inventory of parts, tools, materials, and supplies; oversee procurement within approved budgets.
- Track and report maintenance expenses by property; identify cost-reduction opportunities.
- Propose operational improvements and efficiency strategies across the portfolio.
- Enforce safety practices for all personnel and contractors on site.
Qualifications
- High school diploma, equivalency, or technical degree; trade certifications a plus.
- 2+ years of hands-on maintenance experience (residential, hospitality, or commercial buildings).
- Experience managing multiple properties or work sites simultaneously preferred.
- Valid driver's license and reliable transportation (role requires travel between properties).
Knowledge, Skills & Abilities
- Strong practical knowledge of plumbing, electrical, carpentry, appliance repair, and general building systems.
- Ability to read and interpret technical drawings and repair manuals.
- Familiarity with OSHA safety practices.
- Basic budgeting and cost-tracking discipline; comfortable getting and comparing quotes.
- Organized and self-directed: able to prioritize across multiple properties without constant supervision.
- Effective communication in Spanish required; conversational English strongly preferred (guest-facing situations).
- Comfortable using smartphone apps, WhatsApp, email, and basic spreadsheets for reporting and coordination.
- Availability for emergency response after hours and on weekends when needed.
Working Conditions
- Work is performed both indoors and outdoors across multiple properties in San Juan, Caguas, and Río Grande.
- Fast-paced environment with flexible hours depending on operational or emergency needs, including occasional evenings and weekends.
- Regular travel between properties; occasional offsite visits for supplier pickups, inspections, or contractor meetings.
Physical Requirements
- Ability to stand, walk, and climb stairs or ladders for extended periods.
- Regular use of hands and arms for operating tools and handling equipment.
- Occasional lifting and carrying of tools, materials, or equipment, typically up to 50 pounds.
- Strong visual and auditory skills to monitor property conditions and ensure safety compliance.
***Role includes additional compensation opportunities, such as gas/transportation reimbursements, discretionary bonuses and performance bonuses.
Pay: $2,000.00 - $2,500.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person