Store General Manager

## Updated Job Advert (48 hours/week)

### Job Title

**General Manager (Retail + TCG Events) — Geekiam Collectables (Birtley, Gateshead)**

### Pay

- **£38,000/year** salary-

### Hours

- **48 hours/week**

- **Weekends required**

- Shifts may include some evenings depending on event schedule

### About Geekiam Collectables

We’re a friendly, geeky TCG and collectables store with a strong community focus — Pokémon League, weekly events, and an inclusive, neurodivergent-friendly environment. We’re growing and expanding our events space, so we need a General Manager who can run the shop *and* the community side confidently.

### What you’ll be responsible for

- **Day-to-day store leadership:** opening/closing, standards, customer experience, problem-solving

- **Team management:** rotas, training, feedback, keeping the team aligned and calm under pressure

- **Events & community:** running tournaments/leagues smoothly, setting expectations, handling conflict fairly

- **Stock & ops:** receiving deliveries, stock organisation, merchandising, shrink control, keeping back-of-house functional

- **Sales & service:** leading by example on the shop floor, making sure customers feel welcome and looked after

- **Owner handover:** taking responsibility so the directors aren’t stuck firefighting daily ops

### What we’re looking for (must-have)

- Proven experience **managing a retail environment** (or similar fast-paced customer-facing operation)

- Confident leading a small team and making decisions without needing constant approval

- Comfortable working **weekends** and running busy events

- Calm, fair, and consistent — especially when dealing with disagreements or rule disputes

- Organised enough to keep stock/ops tidy and repeatable

### Nice-to-have

- TCG knowledge (Pokémon / MTG / Lorcana / One Piece) or experience in hobby retail

- Experience running events, communities, clubs, or leagues

- Experience creating simple processes (checklists, standards, “how we do things here”) -

Pay: £38,000.00 per year

Benefits:

• Company pension
• Employee discount
• Store discount

Work Location: In person