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Emergency Call Taker - Otterbourne
South Central Ambulance Service NHS Foundation Trust
Otterbourne · Remote3mo agoparttimeLinkedIn
Emergency Call Taker – Make a Difference When It Matters Most
A child is trapped beneath a fallen tree.
Someone suddenly collapses and stops breathing.
There’s been a serious road traffic collision.
A caller is standing on a bridge, overwhelmed and in crisis.
In moments like these, people dial 999.
As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.
Can you stay focused when others are distressed?
Can you ask the right questions, provide reassurance, and support callers through critical situations?
If so, this could be the role for you.
No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.
This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.
This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.
You Don’t Need Medical Experience — Just
Why You’ll Love Working with Us
Starting at £13.17 per hour , plus generous NHS pay enhancements:
Flexible working requests will be considered in line with business requirements.
For further details / informal visits contact: Name: EOC Recruitment Job title: Recruitment Email address: eoc.recruitment@scas.nhs.uk Telephone number: 01869 365000
A child is trapped beneath a fallen tree.
Someone suddenly collapses and stops breathing.
There’s been a serious road traffic collision.
A caller is standing on a bridge, overwhelmed and in crisis.
In moments like these, people dial 999.
As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.
Can you stay focused when others are distressed?
Can you ask the right questions, provide reassurance, and support callers through critical situations?
If so, this could be the role for you.
No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.
This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.
This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.
- Based is Southern House HQ - Otterbourne
- Must be 18+
- Right to work in the UK (no visa sponsorship available)
-
Training courses available from September 2026 onwards
You Don’t Need Medical Experience — Just
- Compassion
- Confidence
- Clear communication
- Resilience (requires resilience and emotional awareness throughout the shift)
-
A genuine desire to help others
Why You’ll Love Working with Us
Starting at £13.17 per hour , plus generous NHS pay enhancements:
- +35% uplift (up to £17.78/hr): Saturdays & weekday nights
-
+69% uplift (up to £22.26/hr): Sundays & bank holidays
- 27–33 days annual leave (pro rata)
- NHS pension
- Huge national discounts (retail, travel, leisure, tech & more)
- Free parking
- Employee Assistance Programme
-
Full-time & part-time shifts available
Flexible working requests will be considered in line with business requirements.
For further details / informal visits contact: Name: EOC Recruitment Job title: Recruitment Email address: eoc.recruitment@scas.nhs.uk Telephone number: 01869 365000