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Key Responsibilities

1. Business Growth & P&L Ownership

Own the gross merchandise value (GMV), margin targets, and overall revenue growth for the Moving & Packing vertical.
Track category KPIs weekly (e.g., booking conversion rates, fulfillment rates, average order value, customer retention) and implement growth strategies.
Work closely with the marketing team to optimize lead generation, corporate partnerships, and seasonal promotions (e.g., peak moving months).

2. Supply Chain & Vendor Management

Scout, vet, onboard, and manage a high-performing network of local moving companies, truck owners, and packing crews across the UAE.
Handle contract management, including negotiating commercial terms, commission structures, and Service Level Agreements (SLAs) with logistics partners.
Build a scalable onboarding and training process to ensure third-party vendors adhere to Ezsheikh's strict quality standards.

3. Operational Excellence & Quality Control

Monitor remote daily operations, dispatch efficiency, and handling procedures to minimize booking cancellations or delays.
Set up standard operating procedures (SOPs) for handling high-value items, damage claims, and customer disputes.
Analyze customer feedback and ratings to continuously off-board underperforming vendors and reward top-tier partners.

Required Profile & Qualifications

Experience: 1 to 4 years of operational or category management experience, ideally within an on-demand marketplace, hyperlocal delivery, logistics, or relocation platform (e.g., Porter, Urban Company, DHL, or similar setups).
Cross-Border Capabilities: Proven ability to manage operations, teams, or vendors remotely. Prior exposure to the GCC/UAE market is a massive plus but not mandatory if you have strong operational foundations.
Contract & Negotiation Skills: Sharp commercial acumen with a proven track record in vendor onboarding, SLA creation, and contract negotiation.
Analytical Mindset: Highly proficient in using data tools (Google Sheets, Excel, BI tools) to track operational metrics, diagnose bottlenecks, and forecast demand.
Communication: Exceptional verbal and written English communication skills, with the confidence to negotiate with international business partners and vendors.
Cultural Fit: Self-starter who thrives in an unstructured, high-growth startup environment and can work independently without daily hand-holding.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Work Location: Hybrid remote in Delhi, Delhi (Delhi)